FAQS

We will not take responsibility for courier mail company. We will contact them immediately to figure out why it has been lost or what the delivery delayed and request them to fix the issue. If from the courier mail company delivery status says “delivered” we consider your package as such and in this case there is no meaning for us to ask them where is the parcel. That being said each case will be looked into on individual basis.

The risk is less than 5% because of some closed countries like North Korea,Cuba and others. It’s impossible. All mail shipped arrive to your destination country.In rare cases,your parcel can be opened just for inspection and then release for a complete delivery.

If you provided us with a wrong or incomplete mailing address we will notify the courier company and ask them to modify the delivery address but in some cases according to the current laws in your country in terms of drugs,pharmaceuticals editing the address of delivery is not without risk,Please double check your mailing address before ordering. If the package is sent back to us,you will have to pay again for shipping fees to your address.

Orders ship next business day after your payment clears. Sometimes the same day. Please note we do not ship or pick up payments on weekends.

Absolutely not. We are a strictly an online store. Communication with our customers is done via email only.

Yes,the minimum order quantity is defined for each product.Kindly check before ordering.

Of course. We offer a huge discount of 30% if your order is at least $2000.

We do not provide cycle, diet or training advice. Such emails will be ignored.

We go on the base that you are a real buyer,a real consumer and you know exactly what you are looking for or you know the products that fit you.

EMAIL US FIRST. In an event you write a negative review in hopes to have the situation resolved your claim will be denied as the damage has already been done. If you have an issue, give us a chance to rectify it.